Privacy Policy

1. What information we collect

We may collect personal information when you:

• submit a produce enquiry;
• request the weekly availability list;
• contact us about investing or funding;
• contact us about a farm partnership;
• apply for training, work, or an internship;
• send us a media or general enquiry;
• contact us by email, form, phone, WhatsApp, or social media;
• use the website.

The information may include:

• name and surname;
• company or organisation name;
• email address;
• phone or WhatsApp number;
• location;
• buyer type;
• products you are interested in;
• estimated order quantities;
• delivery or collection preferences;
• investor or funder type;
• funding or partnership interest;
• land or project details;
• training, job, or application details;
• messages or notes you send to us;
• website usage data, such as pages visited, device type, browser type, approximate location, and referral source.

2. Sensitive information

Please do not send sensitive personal information unless it is necessary for your enquiry.

Sensitive information may include ID numbers, health information, financial records, confidential business documents, or information about children.

If you are under 18, please ask a parent or guardian before submitting personal information.

3. Why we collect personal information

We use personal information to:

• respond to enquiries;
• send produce availability information;
• assess buyer, investor, funder, partner, training, job, or media enquiries;
• communicate with you;
• manage leads and follow-ups;
• improve our website and services;
• understand website performance;
• protect the website from misuse;
• keep business records;
• comply with legal obligations.

4. Legal basis for processing

We process personal information where:

• you consent by submitting it to us;
• it is necessary to respond to your enquiry;
• it is necessary for possible business, employment, training, supply, or partnership discussions;
• it is necessary for our legitimate business interests;
• it is required or allowed by law.

5. Direct marketing and updates

If you ask to receive produce availability lists, updates, or other communications, we may contact you using the details you provide.

You can ask us to stop sending marketing or update messages at any time.

For WhatsApp or email updates, you can reply “stop” or contact us directly.

6. Website analytics and cookies

The website may use cookies, analytics tools, pixels, tags, logs, or similar technologies to understand how visitors use the site and to improve performance, SEO, content, and lead generation.

These tools may collect technical information such as:

• pages visited;
• time on site;
• referral source;
• browser type;
• device type;
• approximate location;
• click behaviour;
• form events.

You can control cookies through your browser settings. Blocking cookies may affect parts of the website.

7. Search engines and AI visibility

Ezulwini Africa wants its public website content to be visible through search engines, AI-assisted search tools, directories, and discovery platforms.

Public website pages may be crawled, indexed, summarised, referenced, and displayed by search engines, AI search systems, and similar tools.

This does not apply to private information you submit through forms, emails, WhatsApp, applications, or direct communications. We do not intentionally publish private enquiry information on public website pages.

Do not submit confidential or sensitive information through public-facing forms unless necessary.

8. Sharing personal information

We do not sell your personal information.

We may share personal information with trusted service providers or partners where needed, including:

• website hosting providers;
• email providers;
• analytics providers;
• form or database tools;
• CRM or lead management tools;
• professional advisers;
• operational team members;
• business partners where relevant to your enquiry;
• authorities where required by law.

Service providers are expected to protect personal information and use it only for the purpose for which it was shared.

9. Cross-border processing

Some website, email, analytics, hosting, CRM, or cloud service providers may store or process information outside South Africa.

Where this happens, we take reasonable steps to ensure that personal information is protected appropriately.

10. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No website, email, WhatsApp message, form, or online system is completely secure. Please avoid sending highly sensitive information unless necessary.

11. How long we keep information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including:

• responding to enquiries;
• managing business relationships;
• handling applications;
• maintaining records;
• resolving disputes;
• complying with legal obligations.

We may delete, anonymise, or archive information when it is no longer needed.

12. Your rights

You may ask us to:

• confirm whether we hold your personal information;
• access your personal information;
• correct or update your personal information;
• delete personal information where legally appropriate;
• object to certain processing;
• withdraw consent where processing is based on consent;
• stop direct marketing messages.

We may need to verify your identity before acting on a request.

13. Information Regulator

If you believe your personal information has not been handled properly, you may contact us first so we can try to resolve the issue.

You may also contact the Information Regulator South Africa.

14. Third-party websites

Our website may link to third-party websites or platforms, including WhatsApp, social media, maps, forms, analytics tools, and other services.

We are not responsible for the privacy practices, security, content, or terms of third-party websites.

15. Updates to this policy

We may update this Privacy Policy from time to time.

The latest version published on this website will apply from the effective date shown above.

16. Contact

For privacy questions or requests, contact:

Ezulwini Africa (Pty) Ltd